123 11 77 88REGULATIONS OF THE ONLINE STORE
PRINTMYDAY.PL
1. General provisions.
1.1. The website operating at https://printmyday.pl (hereinafter referred to as the „Store”) is the property of PrintMyDay sp. z o.o. (hereinafter referred to as the „Seller”), based in Kraków, ul. Mały Płaszów 10, 30-720 Kraków, NIP: 6793204685, REGON: 386935533, KRS: 0000858278, email: info@veraprint.pl.
1.2. These Regulations define the rules for using the Website, including in particular the rights and obligations of the Seller and the Customer, the rules for placing orders and concluding purchase and sale contracts for products offered in the Store, as well as the rules for executing contracts and the rules for complaint proceedings. These Regulations also define the rules for providing services electronically.
1.3. Customers can access these Regulations free of charge at any time on the website https://printmyday.pl or print them out. The Regulations are also made available to Customers during the ordering procedure.
1.4. These Regulations are addressed to both consumers and entrepreneurs using the Store, with the exception of points 8 and 9 of the Regulations, which are addressed only to Customers who are consumers, as well as with the exception of those fragments of the Regulations that refer directly to consumers or entrepreneurs.
1.5. Customers may communicate with the Seller via e-mail, by telephone and in writing (contact details as in point 1.1 of the Regulations), and Customers place orders using the order form in accordance with the procedure provided for in point 3 of these Regulations.
1.6. All announcements, advertisements, price lists and other information posted on the Store’s website, relating to the products posted there, do not constitute an offer within the meaning of the provisions of the Civil Code, but an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.
2. Services provided electronically.
2.1. The Seller provides electronic services consisting in enabling Customers to set up a user account on the Store’s website and providing Customers with an order form on the Store’s website. Additionally, the Seller may provide the Newsletter service to Customers who express their willingness to receive it.
2.2. The user account service consists in enabling Customers to use the Store’s resources after logging in. Creating a user account requires completing and sending a registration form containing, among others: name and surname, residential address, delivery address (if different from the residential address) and e-mail address. The user account service is provided free of charge for an indefinite period of time. The Customer may at any time, without giving a reason and at no cost, delete his/her user account by sending a request to delete the account to the Store in writing or via e-mail to the contact details specified in point 1.1. Regulations.
2.3. The order form service consists in enabling Customers to place orders (declarations of will) for goods offered via the Store’s website, in accordance with the procedure provided for in point 3 of the Regulations. The service is provided free of charge and is a one-time use. The service ends immediately after placing the order.
2.4. The Newsletter service consists in sending an information bulletin about new products and promotions in the Store electronically to Customers who have previously consented to it. The Newsletter service is provided free of charge for an indefinite period of time. The Customer may at any time, without giving a reason and at no cost, withdraw consent to receiving the Newsletter by clicking on the link contained in the received e-mail or by sending the Seller an appropriate request in writing or via e-mail to the contact details specified in point 1.1. Regulations.
2.5. To use services provided electronically, you need a computer or other multimedia device with access to the Internet and an operating system that allows you to run a web browser (e.g. Internet Explorer, Mozilla Firefox, Google Chrome, Opera) with the recommended minimum screen resolution of 1024×768 pixels or higher, and with JavaScript support, as well as an active e-mail account.
2.6. The Seller informs that the basic risks associated with the use of services provided electronically via the Internet include, in particular, computer viruses, Trojan horses, spam (unsolicited electronic messages sent simultaneously to many recipients) and interference by third parties (so-called hackers). It is in the interest of every user of services provided via the Internet to install legal and up-to-date software that protects the user’s device against the above-mentioned. threats.
2.7. Customers using the Store are obliged to refrain from any illegal activity, in particular from providing illegal content and from interfering with the content of the Store or its technical elements.
2.8. Complaints regarding services provided electronically may be submitted in writing or by e-mail to the contact details indicated in point 1.1. Regulations. Complaints will be considered within 14 days.
3. Procedure for concluding a purchase and sale agreement.
3.1. The Customer may place orders for Products included in the Store’s assortment either after creating a user account in accordance with the provisions below or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.
3.2. The store accepts customer orders via the website https://printmyday.pl. Orders can be placed 24 hours a day, 7 days a week. Placing an order by the Store Customer constitutes an offer to conclude a sales contract for the products that are the subject of the order within the meaning of Art. 66 § 1 of the Civil Code.
3.3. Placing an order should be understood as selecting the type and number of products on the website https://veraprint.pl along with specifying their parameters, clicking „add to cart”, completing the order form (including selecting the payment and delivery method and providing data for a possible invoice). VAT), and then confirm and send the order by clicking the „Buy” icon. Additionally, in the case of orders for products with properties specified by the Customer (e.g. personalized business cards, posters, leaflets, etc.), the Customer placing the order should attach to the order a file containing the graphic design of the ordered goods, based on which the product is to be printed, using the ” Add files” or use the templates available in the Store. The Seller informs that orders placed via the Store entail an obligation to pay.
3.4. An essential element of the order procedure is that the Customer read these Regulations and accept them, which the Customer confirms by checking the appropriate box before finalizing the order. Lack of acceptance of these Regulations during the ordering procedure makes it impossible to purchase goods through the Store.
3.5. After the Customer submits a correctly completed order form, the Store immediately confirms receipt of the order by sending the Customer an appropriate e-mail to the e-mail address provided by the Customer. When the Customer receives the above e-mail, a purchase and sale agreement is concluded between the Customer and the Seller. This type of electronic message is also a confirmation of the conclusion of a distance contract.
4. Preparing files for printing.
4.1. In the case of orders for products with properties specified by the Customer (e.g. personalized business cards, posters, leaflets, etc.), the Customer placing the order should attach to the order a file containing the graphic design of the ordered goods, on the basis of which the product is to be printed. Graphic files should meet the conditions described in more detail on the Store’s website, either for individual types of goods offered or in the „How to prepare a file for printing” section. In case of any doubts as to the method of preparing the file, the Customer should contact the Store for clarification before placing the Order.
4.2. As a rule, the Store does not verify or make corrections to the content and form of projects sent by Customers in the files referred to in the previous point, assuming that they are consistent with their will and are to be printed in the sent form (this applies in particular to spelling errors and others of this type). However, if the file has not been prepared in accordance with the specifications required by the Store, the Store may request the Customer to make the necessary changes, or may make such changes on its own, with the Customer’s consent. The order completion date is then counted from the moment the Customer sends the corrected version of the file, or from the moment the Customer accepts the changes made by the Store.
4.3. The Customer is obliged to send files for printing containing content for which the Customer has the right to use them, which do not violate the law or the rights of third parties, in particular personal rights or copyrights and intellectual property rights. If it is found that the sent content does not meet the conditions referred to in the preceding sentence, the order will not be processed and any payment will be refunded. The Customer will be notified immediately of any refusal to process the order.
4.4. By accepting these Regulations, the Customer declares that he is aware of the limitations imposed by offset and digital printing and accepts their consequences, including color differences that may occur in relation to the image observed on the Customer’s monitor or printing the same work on different printing machines. The store also informs that the cutter’s error tolerance may be up to 1 mm.
5. Prices and payment.
5.1. The prices of products presented on the Store’s websites are gross prices (i.e. they include all components such as customs duties and taxes, including VAT) and are expressed in Polish zlotys (PLN).
5.2. The prices of goods given on the Store’s website do not include delivery costs referred to in point 5 of these Regulations.
5.3. The binding and final price is the price at the time of placing the order by the Customer.
5.4. Payment for the ordered goods can be made in the following way:
a) using the online payment system operated by PayU at the time of placing the order;
b) via quick online transfers (selecting the „Bank Transfer” button) when placing the order;
c) by traditional bank transfer within 3 calendar days;
d) cash on delivery upon receipt of the shipment (when the gross amount of the Order does not exceed PLN 259);
e) upon personal collection at the Store’s headquarters – in cash or by payment card (when the gross amount of the Order does not exceed PLN 259).
5.5. In the case of schools, universities, public offices and other public administration units, it is possible to use a form of payment with a deferred (7/14 day) payment deadline. To use this form of payment, please contact the Store before placing an order.
5.6. VAT invoices are issued for all goods ordered in the Store. VAT invoices are sent electronically.
6. Delivery.
6.1. Delivery of the product to the Customer is subject to payment, unless the offer for a given product states otherwise.
6.2. Deliveries are made within the European Union.
6.3. The costs and methods of product delivery (including fees for transport, delivery and postal services) are indicated to the Customer when placing the order, including when the Customer expresses his will to be bound by a sales contract, as well as on the Store’s website in the „Delivery” tab. . The delivery cost depends on the delivery method selected when placing the order. The total cost of the order, including the product price and delivery costs, is visible in the order summary.
6.4. The order processing time is from 3 to 15 business days from the date of placing the order by the Customer, however, in the case of products with properties specified by the Customer, the order processing time is counted in accordance with point 4.2. Regulations. If you order several products with different delivery times, the delivery date is the longest of the given dates.
6.5. After receiving the shipment, the Customer who is a consumer should, if possible, check the condition of the shipment in the presence of the supplier. If any damage to the shipment is found during transport, it is advisable, if possible, for the Customer to refuse to accept the shipment or to write down a report in the presence of the supplier specifying the condition of the shipment and the circumstances of the damage, which will significantly facilitate possible complaint proceedings. The customer who is an entrepreneur is obliged to collect and check the shipment in accordance with the principles provided for in general provisions of law.
7. Complaints.
7.1. The store is obliged to provide customers who are consumers with the sold items without physical and legal defects (warranty). In the event of defects in the purchased goods, Customers have the rights provided for in the Act of April 23, 1964, Civil Code (Journal of Laws of 2014, item 121, as amended), in particular in the part relating to warranty (Article 556 et seq.).
7.2. In the case of Customers who are not consumers, the seller’s liability under the warranty is excluded. In the case of such Customers, the Seller is also not responsible for:
a) the appearance of the product to the extent that it is a consequence of the files sent, especially in the case of their preparation contrary to the Seller’s instructions,
b) color differences that may occur in relation to the image observed on the Customer’s monitor or printing the same product on different printing machines,
c) in the case of resumption of printing of a given material – a slight color difference between the previous print run due to the use of many printing machines in the printing process, between which there are differences in the reproduction of some colors,
d) the phenomenon of paper cracking at the point of breaking at grammages above 150 g, as it is caused by the limiting strength of the raw material (an abnormal break is considered to be one that causes the paper to crease and wrinkle),
e) permissible deviations resulting from the specificity of the printing process and production machines:
- when cutting the sheet into individual pieces – up to 1 mm,
- when folding and creasing – up to 1 mm,
- for perforation – up to 1 mm,
- when matching colors printed one after another – up to 0.2 mm.
7.3. Complaints should be submitted to the address of the Store’s registered office referred to in point 1.1 of the Regulations. The complaint should include the Customer’s contact details, information about the type of defects and the date of their discovery, the Customer’s request, and in case of doubt, also some kind of confirmation of the purchase of the complained goods in the Store. The above content of the complaint is in the form of a recommendation, and complaints with other content will also be considered by the Seller.
7.4. If it is necessary for the Seller to familiarize himself with the sold item in order to consider the complaint, the Customer who is a consumer who exercises warranty rights will be obliged to deliver the item at the Seller’s expense to the address of the Seller’s registered office referred to in point 1.1. If, due to the type of item or the method of its installation, delivery of the item by the Customer would be excessively difficult, the Customer is obliged to make the item available to the Seller in the place where the item is located.
7.5. The Seller will respond to the Customer’s complaint within 14 days.
7.6. The seller does not provide after-sales services.
8. Consumer’s right to withdraw from the contract.
8.1. Pursuant to Art. 27 of the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827), a Customer who is a consumer who has concluded a distance contract via the Store may withdraw from it without giving a reason within 14 days. and without incurring any costs, except for the events specified in points 8.4, 8.5 and 8.8 of these Regulations. The deadline for withdrawal from the contract expires after 14 days from the date on which the consumer came into possession of the item or on which a third party other than the carrier and indicated by the consumer came into possession of the item. Information on the right to withdraw, including in particular information on the method and deadline for exercising the right to withdraw from the contract and the costs of returning the items in the event of withdrawal from the contract, which are borne by the Customer, constitutes Annex No. 1 to these Regulations.
8.2. The customer may use the template declaration of withdrawal from the contract constituting an annex to the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827), as well as Annex No. 2 to these Regulations, but it is not it’s mandatory.
8.3. In the event of withdrawal from the contract, the contract is deemed not to have been concluded. If the Customer who is a consumer made declarations before the Seller accepted his offer, the offer ceases to be binding.
8.4. In the case where the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to meet his individual needs; – in accordance with Article 38 of the Consumer Rights Act
8.5. In the event of withdrawal from the contract, the Customer bears the direct costs of returning the items. The customer should secure the returned goods in such a way as to minimize the risk of damage during transport.
8.6. The customer is liable for any reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
8.7. The Customer is not entitled to withdraw from a distance contract in relation to the contracts listed in Art. 38 of the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827), and in particular:
a) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to meet his individual needs;
b) in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
c) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
d) in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items.
8.8. If the Customer has requested the commencement of the provision of services (if the Seller’s offer offers such services at all) before the deadline for withdrawal from the contract, he or she will pay the Seller an amount proportional to the scope of services provided until the moment when the Customer informed the Seller about withdrawal from the contract.
9. Extrajudicial methods of dealing with complaints and pursuing claims.
9.1. The Store Customer who is a consumer has, among others: the following possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
a) may apply to the permanent consumer arbitration court operating at the Trade Inspection with a request to resolve a dispute arising from the concluded sales contract,
b) may apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute with the Seller,
c) may obtain free assistance in resolving the dispute with the Seller, using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).
9.2. Detailed information on the possibility for consumers to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, and Provincial Inspectorates of Inspections. Handlowa, as well as on the website of the Office of Competition and Consumer Protection available at: www.uokik.gov.pl.
9.3. In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21/05/2013 on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (ODR Regulation in consumer disputes) The Seller, as an entrepreneur established in the European Union concluding online sales contracts or contracts for the provision of services, provides an electronic link to the ODR (Online Dispute Resolution) platform enabling out-of-court resolution of disputes: ec.europa.eu/consumers/odr/ E-mail address of the Seller : sklep@printmyday.pl
10. Personal data protection.
10.1. The Seller processes the personal data of its Customers in accordance with the provisions of law, in particular in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27/04/2016 on the protection of natural persons with regard to the processing of personal data and on the free movement such data and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR).
10.2. Detailed rules for the processing of personal data of the Store’s customers are included in the Store’s privacy policy available at: https://printmyday.pl
11. Final Provisions
11.1. The Seller honors all customer rights provided for in the provisions of generally applicable law, in particular consumer rights provided for in the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827). Therefore, the provisions of these Regulations should not be interpreted as intended to exclude or limit any consumer rights arising from legal provisions. The provisions of the Regulations are less favorable to the consumer than the provisions of the above-mentioned. the Acts are invalid and the provisions of this Act shall apply in their place.
11.2. These Regulations may be changed for important reasons, in particular in the event of a change in the law regulating consumer sales. In the event of concluding continuous contracts on the basis of these Regulations, the amended Regulations are binding on the Customer if the requirements specified in Art. 384 and 3841 of the Civil Code, i.e. the Customer was properly notified about the changes and did not terminate the contract within 14 days from the date of notification. If contracts of a different nature than continuous contracts are concluded on the basis of these Regulations, changes to the Regulations will not in any way violate the rights of Customers acquired before the date of entry into force of the changes.
11.3. The annexes to the Regulations include: 1. Information on the right to withdraw from the contract, 2. Sample declaration of withdrawal from the contract. These annexes constitute an integral part of the Regulations.
11.4. The Regulations are valid from 2021-06-01.
Attachments:
- Information on the right to withdraw from the contract.
- Sample declaration of withdrawal from the contract.
INFORMATION FOR THE CONSUMER ON THE RIGHT TO WITHDRAW FROM THE CONTRACT
(Article 27 of the Act of 30 May 2014 on consumer rights)
Right to withdraw from the contract
Pursuant to Art. 27 of the Act of 30 May 2014 on consumer rights, a consumer who has concluded a distance or off-premises contract may withdraw from it without giving a reason within 14 days. However, in accordance with Art. 38 of the same Act, the Customer is not entitled to withdraw from a distance contract in relation to the contracts listed in this provision, in particular in relation to the contract:
a) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to meet his individual needs;
b) in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
c) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
d) in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items.
The deadline to withdraw from the contract expires after 14 days from the date on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods.
To exercise the right to withdraw from the contract, you must inform us (Veraprint Polska sp. z o. o. with its registered office in Kraków, ul. Mały Płaszów 10, 30-720 Kraków, NIP: 6793105612, REGON: 360075080, KRS: 0000531448, email: info @veraprint.pl, tel.: 505 949 555) about your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by traditional mail or e-mail).
Consequences of withdrawal from the contract
In the event of withdrawal from the contract, we will refund all payments received from you, including the costs of delivering the goods (except for additional costs resulting from your chosen delivery method other than the cheapest standard delivery method offered by us), immediately and in any case no later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract.
We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed to a different solution; in any case, you will not incur any fees in connection with this refund. We may withhold the refund until we receive the item or until you provide us with proof of returning it, depending on which event occurs first.
Please send back or hand over the goods to us immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you return the item before the 14-day deadline expires.
You will have to bear the direct costs of returning the goods.
You are only liable for any reduction in the value of the item resulting from using it in a manner other than what was necessary to establish the nature, characteristics and functioning of the item.
